"As soon as I found this newly renovated cottage online to rent for our week in Cooperstown I fell in love with it and booked it. When we arrived the home had even more charm and character than the pictures show. It was so very cozy, so nicely decorated and extremely clean. As we walked into the kitchen we found a note along with pasta and a fresh french baguette with fresh meatballs and spaghetti sauce waiting for us in the freezer (Erin tried to meet with us in person ❤️, but our schedule was too hectic). The meal was so delicious and such an incredibly thoughtful and kind gift to have a relaxing night with our family to warm up the spaghetti and have dinner together. The home was fully stocked with water, paper towels, toilet paper, all kitchen appliances, washer and dryer, games, smart tv, grill, outside patio table, fishing poles, and plenty of room to park. The huge open green space in the yard was the boys favorite part to go throw the baseball. The home was so close to Cooperstown Park and just as close to downtown. What truly stuck out above ALL other rental properties in the many locations we have stayed at was the above and beyond heart and customer service from Erin and Jim. Erin texted to check on our family soon after we arrived and again the following morning. We have a 14 year old special needs daughter who is in a wheelchair and it was difficult for me to get her in and out of the house with the front 2 steps. All I did was have a conversation with Erin while we were attending our sons opening ceremonies and when we returned back to the cottage that night , Erin and Jim had spent their day building a ramp for our daughter to easily get in and out if the house!!!❤️❤️❤️ Every part of my heart was touched and the kindness they poured into our family when they did not have to because most people would not will never ever be forgotten. They are truly a gift and the most amazing above and beyond host you can ask for. Erin continued to check on us the remainder of our trip and brought fresh flowers for the kitchen table. We will always remember Cooperstown but the biggest impression we will take with us is the compassion two people showed our family. If you are going to Cooperstown you will not find better service and there is no other place we would recommend more! Thank you Erin and Jim for an amazing stay at your beautiful home! "
Tiffany Ivy, VRBO 7/8/2019 at 5:18 PM
